Hinh32

Software & AI as a Service

AITC runs what we build—customer-tailored hosting and operations across cloud, hybrid, or on-prem with 24/7 monitoring, incident response, and SLO/SLA commitments. Using analytics and model telemetry, we focus improvements on your KPIs, maintain security/compliance/data residency, and report performance and uptime.

Provision & onboarding

Provision & onboarding means we stand up environments, connect to your systems, prepare initial data, and align access and governance. We configure and validate AI features against your policies and KPIs, run training and UAT, then manage a controlled go-live with a rollback plan and baseline metrics for ongoing improvement.

Operate & support

  • Proactive monitoring with actionable alerts and health checks.
  • Incident handling—triage, communication, resolution, and post-incident reviews.
  • User support—service desk and knowledge base for fast, friendly help.
  • Transparent governance—clear roles, SLO/SLA, and regular reporting.
  • Continuous improvement—feedback loops to prevent recurrence and lift KPIs.

Optimize & update

  • Prompt & model tuning based on real usage and quality metrics.
  • Knowledge upkeep to keep answers current and accurate.
  • Workflow improvements that reduce steps and lift adoption.
  • Governed changes with versioning, rollback, and auditability.
  • Transparent results—impact tracked and reported against KPIs.